In August 2019, as GSIS complies with RA 11032 or “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”, the Government Service Insurance System (GSIS) took service standards to the next level by coming up with an electronic citizen’s charter dubbed Guide to Transactions and Processes or GTAP.
GTAP is an award-winning self-service facility where members can quickly obtain on-demand information on GSIS services that will guide them in their transactions. GTAP bagged the 2020 Silver Stevie Award for Innovative Use of Technology in Customer Service and a trailblazer in service delivery.
Visually pleasing and engaging with its touchscreen feature and colorful layout, GTAP is installed in the service areas of all GSIS offices nationwide. It is efficient and provides faster access to information because clients may search only the information they need. And since it is digital, we can easily update its content.
GTAP is also environmentally-friendly than traditional billboard or tarpaulin because it does not use paper and does not contribute to waste.
Against the backdrop of the current public health crisis, we have updated the contents of the GTAP, our citizen's charter, to include our commitments for our newly developed contactless transactions.
The following pages unfold our citizen’s charter which sets the tone of our vision to be in the top three defined-benefit pension fund institutions in the ASEAN region by 2022. More than our service standards, it carries our commitment to serve our members, pensioners and other stakeholders in the best way we can.
Jose Arnulfo “Wick” Veloso
President and General Manager
Created by Commonwealth Act No. 186 and Republic Act (R.A.)No. 8291 (GSIS Act of 1997), GSIS is a social insurance institution that provides a defined benefit scheme under the law. It insures its members against the occurrence of certain contingencies in exchange for their monthly premium contributions.
GSIS members are entitled to an array of social security benefits, such as life insurance benefits, separation or retirement benefits, and disability benefits.
GSIS is also the administrator of the General Insurance Fund by virtue of RA No. 656 (Property Insurance Law). It provides insurance coverage to government assets and properties that have government insurable interests.
The GSIS covers all government workers except:
Members of the Judiciary and Constitutional Commissions who are covered by separate retirement laws;
Contractual employees who have no employee-employer relationship with their agencies; and
Uniformed members of the Armed Forces of the Philippines and the Philippine National Police, including the Bureau of Jail Management and Penology and the Bureau of Fire Protection.
The GSIS does not include Barangay and Sanggunian officials who are not receiving fixed monthly compensation, and employees who do not have monthly regular hours of work and are not receiving fixed monthly compensation.
By 2028, GSIS will be a world-class pension and insurance institution run by esteemed professionals, using digital platforms to provide excellent customer experience while contributing to nation-building.
(Issue No. 1, Rev No. 4 (11 January 2023), QM-GSIS-03-01)
GSIS commits to -
Provide social security and insurance to members and pensioners;
Capture the non-life insurance needs of the government;
Strengthen the fund;
Build an enduring partnership with its stakeholders; and
Uphold the highest standards of corporate governance.
(Issue No. 1, Rev No. 4 (11 January 2023), QM-GSIS-03-01)
Professionalism
Integrity
Service Excellence
In the Government Service Insurance System, we are committed to provide quality service to our members, pensioners and other constituents for all their social security benefits and non-life insurance needs.
The design of our QMS shall consider the context and strategic direction of our organization. Our systems and processes shall be continually evaluated and improved for effectiveness, efficiency, and compliance with legal and other regulatory requirements.
We will invest in the competence of our people through continued professional development. .
Sa Paseguruhan ng mga Naglilingkod sa Pamahalaan, dedikado kami na magkaloob ng de-kalidad na serbisyo sa aming mga miyembro, pensiyonado, at iba pang pinaglilingkuran para sa lahat ng kanilang benepisyong panseguridad panlipunan at pangangailangang proteksiyon ng kanilang mga ari-arian.
Isasaalang-alang ng disenyo ng aming Sistema ng Pamamahala sa Kalidad ang konteksto at estratehikong direksiyon ng aming organisasyon. Patuloy naming susuriin at pauunlarin ang aming mga sistema at proseso upang higit itong maging mabisa, mahusay, at umaayon sa mga legal at iba pang panregulasyong kahingian.
Mamumuhunan kami sa kakayahan ng aming mga tauhan sa pamamagitan ng patuloy na propesyonal na pag-unlad.
The principal benefit package of the GSIS consists of compulsory and optional life insurance, retirement, separation, disability, survivorship, funeral and employee’s compensation benefits.
GSIS offers the following loan products to assist its members and pensioners with their financial needs:
Postal mail or courier
Electronic mail through Agency Authorized Officer (AAO) or Liaison Officers (LO) to the designated email address of GSIS Handling Branch/ Department.
Electronic mail using claimant’s personal email address preferably the one reflected in member’s GSIS account (Electronic GSIS Member Online or eGSISmo) sent to the designated email address of GSIS Handling Branch/ Department.
GSIS Touch Mobile App which is the official mobile application of the GSIS. It provides various services that can be accessed by Ginhawa Active and Grand members. The mobile application provides convenience and ease by eliminating visits to the branches as it brings together eGSISMO, GTAP, and APIR all in one app.
Access your records, do loans tentative computation, apply for a loan and monitor your loan status. Get your claims tentative computation and apply for life and retirement claims by uploading required documents. Members can receive premium and loan payments posting notifications. Pensioners can schedule their APIR. All these can be done in GSIS Touch.
GSIS offers the following loan products to assist its members and pensioners with their financial needs:
Drop box located at the lobbies of GSIS Offices
Postal mail or courier
Electronic mail through Agency Authorized Officer (AAO) or Liaison Officers (LO) to the designated email address of GSIS Handling Branch/ Department.
Electronic mail using claimant’s personal email address preferably the one reflected in member’s GSIS account (eGSISmo) and send to the designated email address of GSIS Handling Branch/ Department.
Over-the-Counter(OTC) Loan Application
Retirement and Separation Claim
Death and Accidental Death Benefits Claim
Disability Claim
Employees' Compensation Claims under PD 626
Preneed Claim
Funeral Benefit Claim
Survivorship Benefit Claim
Request for Refund
Check Replacement
Check Releasing
UMID eCard Enrollment
UMID eCard Release
Creation of Pensioner's Record
Updating of Pensioner's Record
Commencement of Pension with Accrual
Application for Commencement of Pension
Request for Reconciliation of Accounts
Request for Recomputation of Claim
Annual Pensioners Information Revalidation (APIR)
Agency Remittance and Individual Over the Counter Payment
Agency Remittance and Individual - Online Payment
Maturity/Cash Surrender Value(CSV)/Termination Value(TV) Claim